Team Lead, Customer Success Enterprise
Skills
Software As A ServiceAdoptionContinuous ImprovementCustomer SuccessData AnalyticsEmployee Resource GroupsMarketing Analytics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years in Customer Success Account Management or related SaaS or MarTech roles
- 2+ years of people management or team leadership experience
- Proven success managing commercial customers with complex stakeholder structures
- Demonstrated ability to drive renewals retention and expansion revenue
- Experience creating and executing enterprise success plans
- Strong commercial acumen and experience supporting contract negotiations
- Strong analytical skills with executive-level insight generation
- Excellent communication and presentation skills
- Strong understanding of digital marketing technologies including SEO SEM content marketing analytics CRM and marketing automation
- Deep expertise in MarTech and SEO landscapes
Nice to have
- Strategic thinker
- Operational executor
- Executive communicator
- Team coach
- Commercially disciplined
- Customer empathetic
- Ownership mindset
Day to day
- Lead and coach a team of Customer Success Managers across EMEA to improve retention and growth outcomes
- Manage a portfolio of strategic enterprise customers and build trusted executive relationships
- Own renewal and expansion strategy while delivering clear ROI through QBRs and customer success planning