RRemoteville

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Team Lead, Customer Success

Skills
Account ManagementCross-Functional CollaborationsCustomer Relationship ManagementEnglishLeadershipPlaysRenewals
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years in customer success account management or related field
  • 2+ years in a team lead or supervisory role
  • Proven ability to lead motivate and develop customer success professionals
  • Track record of exceeding retention and expansion targets
  • Strong organizational and project management skills
  • Ability to balance account management with team leadership responsibilities
  • Fluency in English

Nice to have

  • Manufacturing industry experience
  • Predictive maintenance experience
  • Salesforce familiarity
  • Remote communication tools experience
  • Additional language skills

Day to day

  • Lead and coach a team of Customer Success Managers to improve account health retention and growth
  • Run regular check-ins performance reviews and development sessions that build capability and confidence
  • Partner across Product Engineering Sales and Marketing to align priorities share feedback and strengthen the customer experience
  • Support renewals escalations upsell and cross-sell opportunities while driving strategic process improvements