RemotevilleRemote Team Lead - SAAS Support Job in London, UK Association of International Certified Professional Accountants
Team Lead - SAAS Support Association of International Certified Professional Accountants
£ -
Web ApplicationsBitbucketCommandCorrective ActionsIncident CommandIncident ResponseRoot CauseStakeholder EngagementSystem PerformanceAWS LambdasCloudwatchCI/CD PipelinesVersion Control SystemsGitHubJiraConfluence
Junior (1-2 years) - Senior (5-8 years)
LondonUK
2985+ employees
Accounting
Open for applications
Role
Who you are
- Proven leadership experience and ability to set team objectives.
- Experience with AWS lambdas node.js/typescript and cloud monitoring tools.
- Familiarity with ITIL and Agile methodologies.
- Intermediate knowledge of CI/CD pipelines Jira and incident response processes.
- Strong problem-solving skills with a focus on identifying and implementing effective technical solutions.
Desirables
- Agile experience
- ITIL certified
- SRE experience
What the job involves
- Manage and monitor the SaaS platform leading a team of technical support staff.
- Ensure optimal performance of the platform through regular monitoring and troubleshooting.
- Collaborate with software engineering and operations teams to drive improvements in the SaaS support area.
- Promote automation and act as a liaison between different stakeholders.
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Company
Company mission
Empowering the world’s most highly skilled accountants with the knowledge and foresight to meet today’s demands and tomorrow’s challenges, building trust, creating opportunity, and growing prosperity worldwide.Company benefits
- Flexibility for work-life balance
- Global diverse team environment
- Healthcare and pension plan
- Annual leave and parental leave
- Employee assistance program
- Learning and development opportunities
Company values
- Empowerment
- Innovation
- Trust
- Opportunity