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Team Manager, Customer Success
Skills
Software As A ServiceAdoptionCustomer ExperienceCustomer MarketingCustomer SuccessSMBSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience leading high-performing SaaS Customer Success teams
- Strong track record in retention renewal and expansion strategy
- Experience managing customer health metrics and early warning systems
- Ability to coach develop and performance manage CSMs
- Skill in cross-functional collaboration with Sales Product and Support
- Experience operating in a fast-paced high-volume environment
- Strategic mindset with strong prioritization and time management
- Background in customer success operations reporting and forecasting
Nice to have
- Startup experience
- Detail oriented
- High ownership
- Collaborative
- Strategic
Day to day
- Lead and coach a team of Customer Success Managers serving SMB and mid-market accounts.
- Design scalable customer success journeys that improve onboarding adoption renewals and expansion.
- Partner across Sales Product Marketing Solutions Engineering and Support to strengthen customer outcomes and advocacy.