Tech Field Support II
Skills
BusinessCustomer ExperienceDispositionsIV TherapyModemsProject BasedService Standards
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Little to moderate onsite field support experience
- Desire to pursue a career in Information Technology
- Ability to follow standard operating procedures, processes, documentation, and training
- Knowledge of customer service standards
- Ability to escalate issues outside training and documentation
- Maintain confidentiality and minimum necessary access standards
- Participate in on-call rotation
- Work effectively with close to moderate supervision
Nice to have
- Customer focused
- Strong work ethic
- Team oriented
- Detail oriented
- Adaptable
- Professional communication
Day to day
- Provide onsite and remote technical support for complex in-person issues and escalated Help Desk tickets.
- Troubleshoot, configure, and repair desktop equipment and software using diagnostic tools and documented procedures.
- Install and support terminals, modems, personal computers, printers, and other devices while delivering excellent customer service.