Tech Support Engineer - Tier 2
Skills
DatabasesEnhanced Data Rates For GSM EvolutionEnvironmentally Preferable PurchasingEthical HackingPresalesProduct PlacementProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years in technical support post-sales or professional services
- Strong verbal and written communication skills with group presentation ability
- Hands-on experience with configuration troubleshooting and documentation for APIs and integrations
- SQL expertise is a must
- 2+ years in networking diagnostics troubleshooting and configuration
- AWS Cloud or VMware troubleshooting diagnostics and configuration experience
- Advanced Windows troubleshooting and diagnostics
- Mac OS or Linux troubleshooting and diagnostics with at least one required
Nice to have
- Problem solver
- Security background
- Customer focused
- Clear communicator
- Calm under pressure
- Self-motivated
- Collaborative
Day to day
- Own and resolve complex escalated technical issues for critical customer situations
- Deploy configure and optimize security solutions across diverse customer environments
- Analyze logs configurations and system behavior to diagnose advanced product issues
- Collaborate with R&D Product QA pre-sales and post-sales teams to drive sustainable solutions and customer success