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Tech Support Specialist I
Skills
Airline TicketingBank Account MaintenanceBusinessCustomer ExperienceDesktop SupportEasily AdaptableEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or equivalent with a college degree preferred
- 1-2 years technical customer service support via phone and email
- Experience supporting Windows Mac OS laptops mobile devices and business applications
- Outstanding written and verbal English communication skills
- Strong organizational time management and multitasking skills
- Experience with IT Service Desk tools such as ServiceNow
Nice to have
- Customer-focused
- Emotionally intelligent
- Compassionate
- Clear communicator
- Team player
- Adaptable
Day to day
- Serve as the front line of support for corporate and field employees through phone email ticketing and chat
- Diagnose and troubleshoot hardware software account maintenance and connectivity issues with speed and accuracy
- Track document and resolve cases while escalating complex problems and contributing to a growing knowledge base