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Tech Support Specialist
Skills
Software As A ServiceArtifactsCustomer Relationship ManagementEngineeringFixingIdentity And Access ManagementPermissions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2–4 years in a technical operations IT or support engineering role
- Strong troubleshooting ability across SaaS systems CRM workflow tools and integrations
- Comfortable navigating and fixing issues in Salesforce or similar platforms
- Basic IT support knowledge including identity management access provisioning and device or software troubleshooting
- Problem-solver who enjoys fixing issues and preventing them from recurring
- Detail-oriented with the ability to see the bigger picture when designing processes
- Thrives in a fast-paced mission-driven environment
Nice to have
- Problem-solver
- Detail-oriented
- Process-minded
- Fast-paced environment
- Mission-driven
Day to day
- Diagnose and resolve day-to-day technical issues across SaaS tools, integrations, and workflow systems.
- Monitor reports and logs to catch errors early and keep operations running smoothly.
- Support internal teams by troubleshooting access, email, Slack, Salesforce, and other operational tech issues while coordinating fixes with engineering.