Remote Technical Account Engineer II Job in Pennsylvania, United States Sumo Logic

Who you are

• Experience with public cloud services such as AWS or Microsoft Azure
• Ability to write scripts regular expressions SQL queries etc
• Hands-on experience in a variety of enterprise software infrastructure products
• Strong technical aptitude in cloud technologies
• Proven track record of maintaining deep lasting relationships with customers
• Excellent communication and interpersonal skills
• Ability to occasionally travel to customer sites

Desirables

• Cloud-based tech exp
• BS/B.Tech/M.Tech in CS or Eng

What the job involves

• Engage customers during their post-sales onboarding process
• Help advise customers on successful implementation of use cases
• Share best-practices and other tools and resources to help customers successfully adopt the Sumo Logic service
• Help further adoption of the Sumo Logic service by discovering and implementing new use cases and data sources
• Proactively manage issues at customers based on KPIs and SLAs
• Stay actively engaged on assigned customers to ensure great customer health
• Participate in customer community forums
• Partner with senior Sumo Logic Customer Success Managers to ensure customers are renewing and expanding their accounts
• Represent customer needs internally with our product management and engineering teams