Technical Account Manager (Customer Success) - Cruise & Ferry
Skills
Computer ScienceAccount ManagementCustomer InteractionCustomer SatisfactionCustomer SuccessInterpersonalNetworking
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience as a Technical Account Manager
- Strong background in IP networking and SD-WAN deployments
- Bachelor’s degree in computer science or relevant field
- Excellent communication and interpersonal skills
- Strong analytical mindset and problem-solving skills
Day to day
- Educate and train customers on products and solutions
- Tackle technical connectivity challenges
- Drive customer success and retention by understanding customer needs and goals
- Lead project management and delivery of customer-facing solutions