Remote Technical Account Manager III Job in United States Anaconda, Inc.

Who you are

What the job involves

• Engage with enterprise-level customers managing accounts from a technical perspective through weekly or bi-weekly calls
• Serve as the primary technical and customer success contact for customers post-sale driving product adoption and fulfillment of customer objectives by providing expertise in our product understanding the customer’s technical environment and business goals and recommending solutions that will bring those two things together
• Discuss product upgrades features enhancements support issues and relevant workstreams with customers with a focus on supporting the Data Science Workbench and Package Security Manager products
• Drive accountability within your book of business to retain customers improve NPS and help increase customer revenue
• Forge strong relationships with customer stakeholders and internal teams building and maintaining successful relationships with multiple personas to achieve successful implementation
• Work collaboratively across cross-functional internal teams to mitigate risk build customer relationships expand adoption drive renewals and growth and ensure a great customer experience from a technical lens
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals
• Identify new use cases services engagements product adoption product consulting and training opportunities
• Track customer adoption rates license add-ons and manage customer activities aimed at promoting user adoption and growth
• Travel on-site as needed to support technical troubleshooting train users and empower technical champions approximately 25% travel