Remote Technical Account Manager III Job in United States Anaconda, Inc.

Who you are

• Minimum of 5 years experience in customer service & support or related fields
• Excellent communication skills both verbal and written
• High emotional intelligence and empathy
• Ability to perform in an ambiguous and fast-paced environment
• Proficiency in basic data science ML and/or AI; Python environments; cloud technologies (AWS AKS GCP); knowledge of operating systems (Linux/Unix); networking components and tools
• Experience with CRM tools and customer activity monitoring
• Bachelor’s degree required
• Willingness to travel less than 25% to conduct onsite visits.

Desirables

• Fast-paced startup experience
• Technical certifications
• AI or data science-oriented company
• Container and Kubernetes knowledge

What the job involves

• Serve as the primary technical and customer success contact for customers post-sale
• Drive product adoption and customer objectives by offering expertise and understanding customer environments and goals
• Forge strong relationships with customer stakeholders and internal teams to ensure successful product implementation
• Demonstrate deep market understanding to enhance customer value and align business goals
• Identify new services and opportunities for product consulting and training
• Travel occasionally to support technical troubleshooting and user training (approximately 25% travel).