RRemoteville

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Technical Account Manager III

Skills
Account ManagementCustomer SatisfactionCyber Threat IntelligencePost-SalesPresalesPresentation SkillsPresentations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 6+ years of experience in Technical Account Management or pre-sales with a focus on security solutions.
  • Strong understanding of network design hardening and troubleshooting.
  • Excellent communication and presentation skills capable of presenting to C-level executives.
  • Effective time management and organizational skills.
  • Experience working in or with MSPs and/or VARs.

Nice to have

  • Malware expertise
  • Threat intelligence
  • Scripting languages
  • Cloud platforms
  • MSP tools
  • SIEM tools

Day to day

  • Serve as the primary technical liaison post-sales.
  • Ensure high-quality technical support with a consultative approach.
  • Troubleshoot and resolve product issues to improve the customer experience.
  • Coordinate with internal teams to deliver solutions that drive partner/customer satisfaction.
  • Attend events and lead training sessions on product usage and best practices.