Technical Account Manager, Integrations
Skills
Business IntelligenceBusiness MetricsBusiness Relationship ManagementBusiness ReviewsCustomer Relationship ManagementCustomer SatisfactionCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Able to communicate technical information effectively to non-technical audiences
- Proactive in identifying and solving problems to build sustainable solutions
- Adept at moving quickly between low level execution and high-level strategic thinking
- Bachelor's Degree required preferably in Engineering or a technical field
- 1-3 years of customer relationship management experience
- Ability to travel for customer meetings conferences and other events
Nice to have
- SaaS configuration experience
- CCSM Level 1 and 2 certification
- Healthcare IT ecosystem knowledge
Day to day
- Provide technical support and respond to escalated support tickets for assigned customers
- Participate in ongoing planning implementation and optimization of automated workflows
- Assist in the onboarding of customers by providing organized training
- Build and maintain essential technical knowledge of QGenda products
- Lead client onsite activities related to implementation and preparation for go-live