RemotevilleRemote Technical Account Manager, Integrations Job in United States QGenda
Technical Account Manager, Integrations QGenda
$ -
Business IntelligenceBusiness MetricsBusiness Relationship ManagementBusiness ReviewsCustomer Relationship ManagementCustomer SatisfactionCustomer SuccessCustomer SupportTechnical
Junior (1-2 years) - Mid-level (3-4 years)
United States
Redefining healthcare workforce management everywhere care is delivered.
680+ employees
HealthcareSaaSTechnologyWorkforce Management
Open for applications
Role
Who you are
- Able to communicate technical information effectively to non-technical audiences
- Proactive in identifying and solving problems to build sustainable solutions
- Adept at moving quickly between low level execution and high-level strategic thinking
- Bachelor's Degree required preferably in Engineering or a technical field
- 1-3 years of customer relationship management experience
- Ability to travel for customer meetings conferences and other events
Desirables
- SaaS configuration experience
- CCSM Level 1 and 2 certification
- Healthcare IT ecosystem knowledge
What the job involves
- Provide technical support and respond to escalated support tickets for assigned customers
- Participate in ongoing planning implementation and optimization of automated workflows
- Assist in the onboarding of customers by providing organized training
- Build and maintain essential technical knowledge of QGenda products
- Lead client onsite activities related to implementation and preparation for go-live
Company
Company mission
QGenda aims to transform healthcare workforce management by providing innovative solutions through its ProviderCloud platform, enabling healthcare organizations to optimize and efficiently deploy their workforce resources. By offering scheduling, credentialing, analytics, and management tools, QGenda enhances access to care and advances the capabilities of healthcare systems. With a commitment to improving healthcare delivery, QGenda serves over 4,500 organizations nationwide.Company benefits
- Company-paid medical dental and vision insurance
- Flexible PTO policy
- Paid parental leave
- 401(k) with company match
- Hybrid work model or remote work
- Annual Costco membership cell phone stipend commuter benefits in-office perks
Company values
- Innovation
- Collaboration
- Diversity
- Integrity