Remote Technical Account Manager Job in Los Angeles, CA Akkodis

Who you are

• Bachelor’s degree in engineering or related discipline
• Relevant education and experience accepted in lieu of degree
• Network certification (e.g., Cisco) preferred
• Solutions Architect certification (e.g., AWS) preferred
• 5+ years of experience in networking, network design, and network troubleshooting
• Enterprise software development experience
• Client relationship management experience
• Service project management experience
• Previous experience as a software engineer, service manager, or solutions architect preferred
• High degree of experience in a high-touch customer-focused technical organization

Desirables

• Proficiency with Microsoft Office
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong planning and organizational skills
• Excellent conflict management skills
• Ability to work independently and in team environments

What the job involves

• The STAM owns an assigned client relationship from a technical services perspective post installation.
• The STAM serves as the focal point for an assigned key client on sustaining or issue-related bases and liaises with internal teams as required.
• The role involves hands-on debugging, coordinating issue resolutions, conducting quarterly reviews with client representatives, and driving proactive improvement to enhance client relationships and satisfaction.