Remote Technical Account Manager Job in United States Anaconda, Inc.

Who you are

• Minimum of 5 years of experience in customer service and support customer operations product development account management or customer success with proven technical expertise
• Relationship management the ability to manage a customer experience to a positive outcome
• Excellent Communication skills (verbal and written)
• High emotional intelligence and empathy skills
• Ability to perform in an ambiguous and fast-paced environment
• Sense of urgency and tenacity
• Tracking customer adoption rates and license add-ons
• Ability to upsell current product offerings and propose professional service hours where applicable
• Discuss and coordinate product upgrades and feature sets
• Effective interdepartmental communication and collaboration
• Must be proficient in the following Basic understanding of data science ML and/or AI; Python and environments; Good understanding of Cloud Technologies (AWS AKS GCP); Knowledge of Operating Systems (Linux/Unix); Proficient in Networking components and tools (Routers Firewalls IP addresses); Platform SaaS or On-Prem Experience; Experience with a CRM tool and the ability to monitor customer activity and create reports
• Bachelor’s degree
• Experience with Linux platform(s) macOS Cloud computing and supporting technologies and products preferred
• Willingness to travel to conduct onsite visits with customers (less than 25%)
• Team attitude 'I am not done until WE are done'
• Embody our core values Great People Great Product Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What the job involves

• Serve as primary technical and customer success contact for customers post-sale driving product adoption and fulfillment of customer objectives by providing expertise in our product understanding the customer’s technical environment and business goals and recommending solutions that will bring those two things together
• Drive accountability within your book of business that drives customer retention improves NPS and help increase customer revenue
• Forge strong relationships with customer stakeholders and internal teams building and maintaining successful relationships with multiple personas to achieve successful implementation
• Work collaboratively across cross-functional internal teams (e g Sales Product Marketing Support and Services) to mitigate risk build customer relationships expand adoption drive renewals and growth and ensure a great customer experience from a technical lense
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals
• Identify new use cases services engagements product adoption product consulting and training opportunities
• At times you may be required to travel on-site to support technical troubleshooting train users and empower our technical champion(s) (Approximately 25% Travel)