Technical Account Manager

Skills

Budget ForecastingBusiness Relationship ManagementConflict ResolutionLeadershipPresentation SkillsPresentationsTechnical Advisory

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

At least three years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role.
Degree preferred but not required.
Strong leadership skills; must function as our clients’ trusted advisor.
Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large.
Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers.
Professional experience in relationship management, conflict resolution, and negotiation skills.
Excellent written and oral communication skills, including client-facing presentation skills.

Nice to have

Budget forecasting
Financial cost analysis
Scope of work creation

Day to day

The Technical Account Manager is the go-to guide for building lasting, trusted partnerships with our clients.
Be their champion within C3, dive deep into their technical and business needs, and craft smart tech strategies that boost efficiency and keep operations running smoothly.
You'll also introduce exciting new solutions to help them get the most out of their investment.
You'll always be showing off the value of C3’s services, spotting and squashing risks, and making sure both the contracts and relationships thrive for the long haul!

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

C3 Integrated Solutions is dedicated to securing our nation's military infrastructure by protecting the cyber resources of the Defense Industrial Base (DIB). As a leading provider of Microsoft 365 GCC High and Azure Government, C3 specializes in helping their clients deploy and manage the technologies and services to meet NIST 800-171 and CMMC requirements. With over ten years' experience, C3 has supported Microsoft 365 for defense industry customers and successfully guided clients through CMMC and DIBCAC assessments.

Benefits

Remote work opportunities
Medical Dental Vision Insurance
Four Weeks of Paid Time Off
Four weeks of Paid Maternity and Paternity leave
Two days of Paid Volunteer Time
401(k) with 4% Company Match
Company Bonus Structure
Tuition Reimbursement
Employer-sponsored Disability & Life Insurance
Professional Development

Values

Team Human: Respecting all humans is a critical part of who we are at C3. We practice integrity in all interactions, we empathize with others, we create a supportive work environment, and we support the communities in which we live and operate.
Security First: At the cornerstone of our business, we prioritize security above convenience, cost or efficiency. A “security-first” approach means we practice what we preach and we lead by example for our clients.
Be an Advocate: We are passionate in our advocacy for our customer’s success and a path to the best solution for their business. We embrace feedback, put ourselves in your shoes and advocate for your interests as our own.
Embrace Change: It's a practical necessity in an industry that never stands still. As a new entity born from the merger of two top-ranked CMMC-focused IT services companies, we're keenly aware that our success hinges on our ability to adapt - whether that means integrating new platforms, refining processes, or keeping pace with changing guidelines.
Resilience: Our ability to withstand adversity and accomplish objectives while maintaining professionalism and discipline is critical to successful crisis management and risk avoidance.

HQ

Arlington

Options

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