Remote Technical Account Manager Job in Chicago, IL Cato Networks

Who you are

What the job involves

• Act as a dedicated support engineer and trusted advisor by deeply understanding customer business needs and aligning them with Cato’s solutions
• Manage customer issues from identification to resolution and provide troubleshooting and technical solutions
• Perform proactive account reviews and deliver status updates, planned upgrades, and maintenance notifications in weekly customer calls
• Build customer relationships by providing support, training, and managing communication for EA & RFE
• Manage project deployments by handling communication scheduling and implementation of Cato solutions
• Serve as the technical escalation point for customer technical support, including being on-call for critical business impact issues
• Facilitate quarterly business review sessions with customers and Cato teams
• Mentor support engineers and contribute to the development of best practice articles
• Advocate for customers by working directly with Cato engineering customer support and product management teams
• Help build improve and expand Cato’s global support services while maintaining a positive and can-do attitude