Remote Technical Account Manager Job in Raleigh, NC Cato Networks

Who you are

• 8 to 10 years of combined experience in Support Engineer, Technical Account Manager, or Pre-Sales roles from web, network, or information security companies
• Experience in managing project deployment of a Cloud or SaaS technology
• Proven ability to build a strong relationship with the customer in a support or service setting
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
• Experience with Cloud or SaaS technology provider is a plus
• Familiarity with VPNs, IPSec, security protocols, and standards
• Excellent oral and written communication skills and passion for working with customers
• Ability to adapt and manage multiple simultaneous projects in a rapidly changing environment
• Ability to work effectively in a fast-paced environment
• Ability to work with a globally dispersed and cross-cultural team

Desirables

• customer-focused
• intelligent
• strong relationship-building
• great troubleshooting skills
• adaptable
• strong communication skills
• passionate about customer service
• positive attitude
• can-do attitude

What the job involves

• Engaging with customers during the post-sales process as the ongoing customer lifecycle continues
• Owning and managing customer issues, troubleshooting, and identifying solutions to resolve them
• Building relationships with customers and providing support, training, and communication management
• Project managing the deployment process of Cato solutions
• Acting as a technical escalation point for customer support
• Facilitating QBR sessions with the customer and Cato Product and Services teams
• Contributing to knowledge and best practices articles
• Working directly with other Cato Departments on customer issues