Technical Account Manager
Skills
Account ManagementBusiness RequirementsEnterprise Solution DesignMid-MarketProject LeadershipSynthesizingTechnical Project Leadership
What the job involves
The main requirements, responsibilities and hiring steps.
Day to day
- Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
- Externally liaise with operational and technical client stakeholders to drive product adoption and improve integration health
- Internally serve as the voice of the customer to key organizations - engineering teams account management and product managers
- Provide technical governance and develop technical account plans
- With leadership support manage client integration health and mitigate risks
- Proactively identify and triage issues produce plans of action and solution proposals and work cross-functionally with engineering counterparts for resolution or mitigation
- Groom tickets stories or requests
- Partner with Client Managers to build client partnership including QBR planning expansion strategy and cross-selling or upselling initiatives