Technical Account Manager
Skills
Account ManagementCisco Advanced Malware ProtectionCisco Certified Internetwork ExpertLinuxTechnical RequirementsTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience as a Technical Account Manager
- CCNP certification is a must
- Deep knowledge of IT networks
- Previous experience working as a Network architect is an asset
- Linux operation and troubleshooting skills
- Experience with Operational Technologies and Operational Technologies networks is a plus
- Bilingual Spanish is an advantage
- Willingness to travel (up to 40%)
Day to day
- As a Technical Account Manager, your impact will include acting as the technical lead and architect assigned to all customers
- Work closely with clients to operationalize their solutions from Proof of Concept to Steady State.
- Plan, design, build, and deploy Claroty’s solution to meet client objectives and requirements, enabling value.
- Act as the point of contact for customers for all technical requirements.
- Identify areas of improvement in products and services based on customer feedback.
- Develop artifacts and documentation to optimize services and increase product value.