RemotevilleRemote Technical Account Manager Job in UK Cloudflare
Technical Account Manager Cloudflare
£ -
CsrsCustomer SatisfactionCustomer ServiceCustomer SuccessCustomer SupportService-Level AgreementsTAMTechnical Support
UK
At Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet.
4550+ employees
Security
Open for applications
Role
Who you are
- Possess strong customer service and leadership skills
- Be a self-starter committed to ongoing self-education
- Have excellent technical problem-solving skills
- Ability to collaborate across organizations
- Ability to travel up to 25% of the time
- Work one weekend every quarter
- Serve as a primary technical support contact
What the job involves
- Own the post-contract end-to-end support experience for strategic customers
- Manage and monitor support interactions and respond to customer escalations
- Provide proactive recommendations supporting customers’ requirements and technical needs
- Collaborate with Account Team, Engineering, and Product teams to ensure high customer satisfaction
- Create and deliver Quarterly Support Reviews and incident reviews
Company
Company mission
Cloudflare empowers organizations to make their employees, applications, and networks faster and more secure while reducing complexity and cost. They aim to build a better Internet by providing innovative solutions to protect and accelerate any Internet application online without adding hardware or changing code.Company benefits
- Remote working flexibility
- Inclusive and diverse team
- Opportunities for career development
- Engage in impactful projects like Project Galileo and Athenian Project
Company values
- Innovation
- Security
- Diversity
- Inclusiveness