Remote Technical Account Manager Job in Reading, UK CrowdStrike

Who you are

• Bachelor's degree or equivalent experience required.
• Fluency in English and additional European languages.
• Proficient with Windows Server Operating Systems and Cloud Technologies.
• Strong understanding of enterprise web technologies and security infrastructure.
• Exceptional customer service and problem-solving skills.
• Ability to communicate effectively both written and verbally.
• Familiarity with customer success processes in a SaaS environment.

Desirables

• CISSP
• ITIL
• 3+ years in SaaS customer support

What the job involves

• Serve as the primary technical contact for premium support customers.
• Onboard new customers to the CrowdStrike platforms.
• Conduct periodic health checks and training sessions to ensure customer success.
• Function as customer advocate within internal CrowdStrike teams.
• Engage with various levels of customer organizations to provide timely issue resolution.
• Lead cross-functional groups for escalated cases to maintain resolution control.