RemotevilleRemote Technical Account Manager Job in Reading, UK CrowdStrike
Technical Account Manager CrowdStrike
£ -
Computer ScienceAccount ManagementCrowdstrike FalconCustomer ServiceCustomer SuccessCustomer SupportSoftware As A ServiceTechnical
Junior (1-2 years) - Mid-level (3-4 years)
ReadingUK
8895+ employees
Cyber SecurityAICloud ComputingSaaS
Role
Who you are
- Bachelor’s Degree or equivalent experience required
- Fluency in English and another European language
- Experience with Windows Server Operating Systems and Cloud Technologies is essential
- Strong customer service skills and technical problem-solving abilities
- Excellent communication skills and a collaborative attitude
- Ability to travel up to 25%
Desirables
- CISSP
- ITIL Certification
- 3+ years in SaaS Customer Support
What the job involves
- Serve as the primary technical contact for customers
- Onboard new customers to the CrowdStrike platforms
- Conduct periodic health checks and product training to ensure customer success
- Act as a customer advocate within internal CrowdStrike teams
- Research and resolve technical issues
- Engage with customers at all organizational levels
Company
Company mission
CrowdStrike, a global cybersecurity leader, leverages its advanced cloud-native platform to protect critical enterprise areas such as endpoints, identity, and data. Utilizing AI and the CrowdStrike Security Cloud, the company delivers automated protection, elite threat hunting, and rapid, scalable solutions to stop breaches and ensure customer success.Company benefits
- Remote-first culture
- Competitive vacation and flexible arrangements
- Mental wellness programs
- Paid parental leave
- Professional development and mentorship
- Access to CrowdStrike University
- Stocked kitchens in offices
- Birthday time-off
Company values
- Relentless Innovation
- Customer Centric
- Commitment to Security
- Integrity
- Inclusive Culture
Company HQ
RemoteFounders
George Kurtz (CEO)