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Technical Account Manager

Skills
Account ManagementCorporate EnvironmentsCustomer Relationship ManagementEnglishNegotiationOralRelationship Development
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • At least 5 years of experience in the software development lifecycle (SDLC) preferably at the engineering manager or director level
  • Creativity and innovation with the ability to design and implement cutting-edge technology solutions
  • Experience leading teams of software developers or engineers delivering solutions
  • Expertise in DevOps or testing highly valued
  • Subject matter expertise in one or two verticals

Nice to have

  • Tech Savy
  • Negotiation
  • Oral
  • Account Management
  • Relationship Development
  • Customer Relationship Management
  • Upselling

Day to day

  • Overseeing technical delivery in existing accounts and collaborating closely with account management and technical leads to ensure seamless operations
  • Articulating the value proposition of our delivery model to both existing and potential customers
  • Actively involved in technical discussions with external clients guiding them through software development and delivery solutions
  • Determining team composition and finding innovative solutions to clients' challenges
  • Offering estimations and recommendations for software delivery approaches focusing on team composition and sizing
  • Providing consultations on best practices in software delivery including areas such as CI/CD DevOps automated testing and UX design