Technical Account Manager
Skills
Account ManagementCorporate EnvironmentsCustomer Relationship ManagementEnglishNegotiationOralRelationship Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 5 years of experience in the software development lifecycle (SDLC) preferably at the engineering manager or director level
- Creativity and innovation with the ability to design and implement cutting-edge technology solutions
- Experience leading teams of software developers or engineers delivering solutions
- Expertise in DevOps or testing highly valued
- Subject matter expertise in one or two verticals
Nice to have
- Tech Savy
- Negotiation
- Oral
- Account Management
- Relationship Development
- Customer Relationship Management
- Upselling
Day to day
- Overseeing technical delivery in existing accounts and collaborating closely with account management and technical leads to ensure seamless operations
- Articulating the value proposition of our delivery model to both existing and potential customers
- Actively involved in technical discussions with external clients guiding them through software development and delivery solutions
- Determining team composition and finding innovative solutions to clients' challenges
- Offering estimations and recommendations for software delivery approaches focusing on team composition and sizing
- Providing consultations on best practices in software delivery including areas such as CI/CD DevOps automated testing and UX design