Remote Technical Account Manager Job in Belfast, Northern Ireland, UK InfluxData

Who you are

• Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience
• Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset
• Empathy for people facing technical challenges, with strong problem-solving abilities
• Proficiency in at least one scripting language (Ruby, Python, Bash, etc.)
• Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management
• Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes)
• Experience with DevOps practices and tools in public cloud environments
• Broad understanding of database management and data vendor technologies

Desirables

• Customer-focused
• Excellent communicator
• Professional demeanor
• Relationship builder
• Quick learner
• Trusted advisor
• Strong customer success track record
• Technical understanding
• Proactive services provider
• Incident ownership

What the job involves

• Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData Platform
• Problem-solving, debugging and troubleshooting to resolve customer issues
• Advocating for customers by addressing bugs, feature requests and translating their input into actionable insights for product development
• Developing a deep understanding of the customer's technical landscape to identify needs, drive product utilization and highlight upsell opportunities
• Guiding customers through adoption of new features or transitions, ensuring smooth implementation
• Collaborating across internal teams during escalations to assess risks and coordinate technical resolutions
• Documenting customer environments and modifications, while monitoring and reporting on case metrics
• Supporting customer globally through various channels and hosting recurring sync sessions to review tactical and strategic objectives

Application process

• Open application window until at least November 15, 2024
• Application review based on business needs
• Potential interviews via Zoom