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InfluxData logoInfluxData

Technical Account Manager

Skills
Business RequirementsCluster AnalysisConfiguration ManagementHypertext Transfer ProtocolNetworkingPublic AccessTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience
  • Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset
  • Empathy for people facing technical challenges, with strong problem-solving abilities
  • Proficiency in at least one scripting language (Ruby, Python, Bash, etc.)
  • Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management
  • Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes)
  • Experience with DevOps practices and tools in public cloud environments
  • Broad understanding of database management and data vendor technologies

Nice to have

  • Customer-focused
  • Excellent communicator
  • Professional demeanor
  • Relationship builder
  • Quick learner
  • Trusted advisor
  • Strong customer success track record
  • Technical understanding
  • Proactive services provider
  • Incident ownership

Day to day

  • Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData Platform
  • Problem-solving, debugging and troubleshooting to resolve customer issues
  • Advocating for customers by addressing bugs, feature requests and translating their input into actionable insights for product development
  • Developing a deep understanding of the customer's technical landscape to identify needs, drive product utilization and highlight upsell opportunities
  • Guiding customers through adoption of new features or transitions, ensuring smooth implementation
  • Collaborating across internal teams during escalations to assess risks and coordinate technical resolutions
  • Documenting customer environments and modifications, while monitoring and reporting on case metrics
  • Supporting customer globally through various channels and hosting recurring sync sessions to review tactical and strategic objectives

Hiring process

  • Open application window until at least November 15, 2024
  • Application review based on business needs
  • Potential interviews via Zoom