Technical Account Manager
Skills
Web ApplicationsBusiness Relationship ManagementCustomer SuccessDHTMLMetrics ReportingSoftware SolutionsSupport Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Possess 2+ years of experience in customer or technical support roles with a focus on web applications and Enterprise Software Solutions.
- Experienced in HTML, CSS, JavaScript, J2EE technologies and relational databases such as Oracle or MySQL.
- Capable of advanced troubleshooting log analysis and initiating issue resolution with proficiency in programming and database management.
Nice to have
- J2EE expertise
- REST API proficiency
- XML knowledge
Day to day
- Manage and enhance the experience of marquee and strategic customers in the Khoros engagement platform ensuring optimal product adoption and effective resolution of technical issues.
- Act as the primary named technical point of contact developing trusted relationships and facilitating communications between customers and internal teams.
- Prepare and present operational metrics to provide a comprehensive view of customer cases and product engagement.