RemotevilleRemote Technical Account Manager Job in United States Khoros
Technical Account Manager Khoros
$65000 - $75000
Web ApplicationsBusiness Relationship ManagementCustomer SuccessDHTMLMetrics ReportingSoftware SolutionsSupport ServicesTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction.
1230+ employees
SaaSCustomer serviceAISocial Media
Role
Who you are
- Possess 2+ years of experience in customer or technical support roles with a focus on web applications and Enterprise Software Solutions.
- Experienced in HTML, CSS, JavaScript, J2EE technologies and relational databases such as Oracle or MySQL.
- Capable of advanced troubleshooting log analysis and initiating issue resolution with proficiency in programming and database management.
Desirables
- J2EE expertise
- REST API proficiency
- XML knowledge
What the job involves
- Manage and enhance the experience of marquee and strategic customers in the Khoros engagement platform ensuring optimal product adoption and effective resolution of technical issues.
- Act as the primary named technical point of contact developing trusted relationships and facilitating communications between customers and internal teams.
- Prepare and present operational metrics to provide a comprehensive view of customer cases and product engagement.
Company
Company mission
Khoros’s customer engagement platform enables over 2,000 global brands to create lasting relationships with customers through advanced technology and services. With innovative solutions for digital contact centers, online communities, and social media management, Khoros helps brands navigate their digital journeys effectively while leveraging insights driven by AI.Company benefits
- Remote work flexibility
- Diversity and inclusion emphasis
- Opportunity for career advancement
Company values
- Innovation
- Customer Focus
- Diversity
- Collaboration
- Integrity