RRemoteville

How Remoteville checks and expires listings

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Technical Account Manager

Skills
Cloud ServicesClient AccountsClient RelationsMultiple Projects SimultaneouslyTechnical Requirements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
  • 4 years of experience in a hands on technical role
  • 2-3+ years of experience delivering successful customer implementations
  • Strong technical background with a good understanding of SaaS platforms, APIs and cloud services
  • Excellent project management skills with the ability to juggle multiple projects simultaneously
  • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders
  • Exceptional organizational and problem-solving skills
  • Strong communication skills in English (both written and verbal)

Nice to have

  • Familiarity with common CRM integrations such as Salesforce and Zendesk
  • Familiarity with intent-based and generative artificial intelligence
  • Experience with Telephony Systems such as AWS Connect, Five9 and Genesys

Day to day

  • Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
  • Successfully handle onboarding of multiple clients simultaneously.
  • Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
  • Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
  • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
  • Identify opportunities for upselling and cross-selling our solutions to existing clients.
  • Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.