Remote Technical Account Manager Job in United States Level AI

Who you are

• Bachelor's degree in Computer Science Information Systems or equivalent experience required
• 4+ years of hands-on technical experience
• 2+ years of experience in successful customer implementations
• Strong understanding of SaaS platforms APIs and cloud services
• Excellent project management skills with the ability to manage multiple projects simultaneously
• Ability to communicate technical concepts to non-technical stakeholders
• Exceptional organizational and problem-solving skills
• Strong communication skills in English required

Desirables

• Salesforce and Zendesk knowledge
• AI and Telephony Systems knowledge

What the job involves

• Serve as the primary point of contact for key client accounts
• Build and maintain strong relationships with clients
• Handle onboarding of multiple clients simultaneously
• Understand clients technical requirements and objectives
• Collaborate with internal teams to resolve technical issues
• Develop a deep understanding of AI-powered customer support solutions
• Communicate technical information effectively to clients
• Identify opportunities for upselling and cross-selling solutions
• Track and report on key account metrics