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Technical Account Manager
Skills
Client AccountsClient RelationsCustomer SatisfactionCustomer SupportFive9Key AccountsTechnical Requirements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Computer Science Information Systems or equivalent experience required
- 4+ years of hands-on technical experience
- 2+ years of experience in successful customer implementations
- Strong understanding of SaaS platforms APIs and cloud services
- Excellent project management skills with the ability to manage multiple projects simultaneously
- Ability to communicate technical concepts to non-technical stakeholders
- Exceptional organizational and problem-solving skills
- Strong communication skills in English required
Nice to have
- Salesforce and Zendesk knowledge
- AI and Telephony Systems knowledge
Day to day
- Serve as the primary point of contact for key client accounts
- Build and maintain strong relationships with clients
- Handle onboarding of multiple clients simultaneously
- Understand clients technical requirements and objectives
- Collaborate with internal teams to resolve technical issues
- Develop a deep understanding of AI-powered customer support solutions
- Communicate technical information effectively to clients
- Identify opportunities for upselling and cross-selling solutions
- Track and report on key account metrics