RemotevilleRemote Technical Account Manager Job in United States Okta
Technical Account Manager Okta
$116000 - $194000
Information TechnologyAccount ManagementCustomer SatisfactionIBM Identity And Access ManagementIdentity And Access ManagementKey AccountsPost-SalesProduct AdoptionTAM
Junior (1-2 years) -
United States
The World's Identity Company
7995+ employees
SecurityB2BSaaSProductivity
Open for applications
Role
Who you are
What the job involves
- Advise customers on best practices and product adoption in a post-sales capacity
- Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business largely midmarket
- Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes product adoption configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption customer satisfaction and retention
- Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
- Take and respond to reactive questions from Customer Success Managers
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Participate in content creation for both internal and external enablement of staff and customers
Company
Company mission
Okta is the world's identity company, providing a powerful and extensible platform that integrates identity at the core of technology use in any industry. They enable secure, flexible access and authentication that facilitates digital interactions, reinforcing business security and growth.Company values
- Innovation
- Diversity
- Inclusion
- Empowerment
- Collaboration