Remote Technical Account Manager Job in UK OneAdvanced

Who you are

• Excellent communication skills verbal and written with ability to articulate messages to different audiences
• Effective time management skills with ability to multitask and prioritise under pressure
• Excellent problem-solving skills and ability to devise beneficial strategies for Advanced and clients
• Self-motivated tenacious disciplined enthusiastic and resilient individual
• Understanding of good practices for standard repeatable deployment processes and procedures with experience in automation scripting and streamlining processes for efficiency and accuracy
• Highly experienced in producing and analyzing reports across technical and operational disciplines from various sources
• Experience providing technical leadership and guidance to others
• Good knowledge around networks and security preferably from a networking background
• Demonstrable experience in infrastructure management with various tooling
• Good knowledge of Microsoft Active Directory domains virtualization technologies like VMware vSphere and ESX and Azure
• Working knowledge of ITIL framework for Incident Problem and Change Management
• Capable of informal project management applying appropriate project methodology to structured reporting

Desirables

• Networking background
• Virtualization expertise
• Azure knowledge

What the job involves

• Act as accountable Technical Manager for allocated customers with responsibilities in problem management change management capacity management and infrastructure availability management
• Improve service health through continual technical innovation lifecycle management and technology roadmap
• Conduct technical capacity and governance reporting and service review meetings to provide technical input and analysis
• Oversee patch management security health and disaster recovery planning and scheduling
• Maintain records of SSL certificates and ensure robust management of monitoring for services