Remote Technical Account Manager Job in United States OpenLoop

Who you are

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in a technical account management, customer success, or related role, preferably in a B2B environment.
• Strong technical background with the ability to understand and communicate complex technical concepts.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Problem-solving mindset with a proactive approach to identifying and addressing client needs.
• Experience with CRM software and other customer success tools.
• Ability to work independently and manage multiple accounts and tasks simultaneously.

What the job involves

• Managing and nurturing client relationships to ensure their success and satisfaction
• Providing technical support and workable solutions to address client needs
• Utilizing CRM software to track and manage customer interactions and progress
• Collaborating with internal teams to develop and improve business-to-business relationships and strategies