Technical Account Manager

Day to day

• Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments
• Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products
• Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities
• Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon
• Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction
• Stay current with industry trends and best practices to provide innovative solutions to customers
• Continuously seek opportunities to improve customer experience and internal processes
• Work closely with sales and customer success teams to ensure alignment on account strategies and goals