RemotevilleRemote Technical Account Manager Job in United States Orkes
Technical Account Manager Orkes
$100000 - $195000
Computer ScienceAccount ManagementCustomer AdvocacyCustomer SuccessOrganization SkillsProduct DemonstrationProject Management SoftwareStrategic Thinking
Senior (5-8 years) -
United States
Code, debug, and scale your distributed applications faster with Orkes
45+ employees
B2BCloud ComputingSaaSAutomation
Role
Who you are
What the job involves
- Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments
- Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products
- Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities
- Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon
- Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction
- Stay current with industry trends and best practices to provide innovative solutions to customers
- Continuously seek opportunities to improve customer experience and internal processes
- Work closely with sales and customer success teams to ensure alignment on account strategies and goals
Company
Company mission
Scale your distributed applications, modernize your workflows for durability, and protect against software failures and downtimes with Orkes, the leading orchestration platform for developers. Orkes Cloud provides fully managed & security hardened clusters offering full compatibility with Open Source Conductor with enterprise features added. Write workflows as code, build task workers, integrate other applications with open source SDKs Scale to the billions, debug in minutes, observe everything Build durable execution flows driven by events Seamlessly weave in Large Language Models, Prompt Templates and Vector Database Integrations into your business workflows. Integrate and optimize human actions into your workflows Orkes is founded by ex-Netflix Engineers, original creators of Netflix Conductor OSS.Company values
- Scale your distributed applications, modernize your workflows for durability, and protect against software failures and downtimes with Orkes, the leading orchestration platform for developers. Orkes Cloud provides fully managed & security hardened clusters offering full compatibility with Open Source Conductor with enterprise features added. Write workflows as code, build task workers, integrate other applications with open source SDKs Scale to the billions, debug in minutes, observe everything Build durable execution flows driven by events Seamlessly weave in Large Language Models, Prompt Templates and Vector Database Integrations into your business workflows. Integrate and optimize human actions into your workflows Orkes is a platform for developers to build durable, distributed event driven applications. Based on the popular open source orchestration engine Conductor, Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability or visibility into the executions.