RRemoteville

How Remoteville checks and expires listings

Orkes logoOrkes

Technical Account Manager

Skills
Computer ScienceAccount ManagementCustomer AdvocacyCustomer SuccessOrganization SkillsProduct DemonstrationProject Management Software
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Computer Science Engineering or related field or equivalent work experience
  • Strong technical background in software cloud services or IT infrastructure
  • Experience in customer-facing roles preferably technical account management customer success or support
  • Excellent communication and interpersonal skills building trust and rapport with customers
  • Proven ability to manage multiple projects and tasks simultaneously with attention to detail
  • Experience with project management tools and methodologies
  • Strong analytical and problem-solving skills with strategic and data-driven decision-making abilities

Nice to have

  • Operations savvy mindset
  • Small to medium scale project management
  • Strong organizational skills
  • Self-starting mindset

Day to day

  • Serve as the primary contact for customers understanding their technical environments and maintaining strong relationships
  • Provide expert technical guidance and support ensuring successful product implementation and operation
  • Troubleshoot and resolve technical issues collaborating with internal teams
  • Develop and deliver technical training and product demonstrations
  • Monitor and report on customer accounts identifying usage metrics and upsell opportunities
  • Act as a customer advocate sharing feedback with product teams to influence roadmaps
  • Oversee technical projects ensuring they are completed on time and within scope
  • Stay current with industry trends seeking opportunities to improve customer experience