RRemoteville
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Technical Account Manager

Skills
Computer ScienceAccount ManagementCustomer AdvocacyCustomer SuccessOrganization SkillsProduct DemonstrationProject Management Software
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Computer Science Engineering or related field or equivalent work experience
  • Strong technical background in software cloud services or IT infrastructure
  • Experience in customer-facing roles preferably technical account management customer success or support
  • Excellent communication and interpersonal skills building trust and rapport with customers
  • Proven ability to manage multiple projects and tasks simultaneously with attention to detail
  • Experience with project management tools and methodologies
  • Strong analytical and problem-solving skills with strategic and data-driven decision-making abilities

Nice to have

  • Operations savvy mindset
  • Small to medium scale project management
  • Strong organizational skills
  • Self-starting mindset

Day to day

  • Serve as the primary contact for customers understanding their technical environments and maintaining strong relationships
  • Provide expert technical guidance and support ensuring successful product implementation and operation
  • Troubleshoot and resolve technical issues collaborating with internal teams
  • Develop and deliver technical training and product demonstrations
  • Monitor and report on customer accounts identifying usage metrics and upsell opportunities
  • Act as a customer advocate sharing feedback with product teams to influence roadmaps
  • Oversee technical projects ensuring they are completed on time and within scope
  • Stay current with industry trends seeking opportunities to improve customer experience