RRemoteville
Pegasystems logoPegasystems

Technical Account Manager

Skills
CSSCustomer EngagementCustomer ExperienceHTMLPegasystems PRPCService AssuranceTSO
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Possess advanced knowledge in technical subjects like J2EE, database administration, and web technologies.
  • Demonstrate ability to handle complex technical issues across multiple teams.
  • Exhibit strong problem-solving skills and a commitment to quality.
  • Proactive and resourceful with a positive attitude in a fast-paced environment.

Nice to have

  • AWS
  • Azure
  • GCP
  • J2EE
  • Weblogic
  • Tomcat
  • JBOSS
  • SQL
  • CSS
  • HTML

Day to day

  • Act as the primary contact for technical service issue resolution.
  • Leverage monitoring technologies for quick problem recognition and diagnosis.
  • Utilize technical expertise to advance customer readiness.
  • Drive issue resolution and manage customer updates.
  • Work collaboratively across teams to maintain a high level of customer satisfaction.