Remote Technical Account Manager Job in UK Reputation

Who you are

• Strong technical aptitude along with an ability to visualize and communicate complex technical architectures cleanly
• Proven track record of creating and maintaining strong trust relationships with enterprise level customers
• Dealing with technical users managing complex issues, alongside non-technical business owners executing on strategy
• BA/BS degree in Computer Science or Engineering or equivalent work experience
• 5+ years experience working as a professional services consultant, Customer Success Engineer, Technical Account Manager, Solutions Architect, or similar
• PMP, Agile, Scrum and/or certification(s) a plus
• Excellent communication, interpersonal, teamwork, and collaboration skills
• Experience with partner and customer relationship management
• Ability to write scripts, SQL and noSQL queries, API calls etc.
• Strong organizational skills to include reporting on open issues, tracking decisions and managing communications internally and externally
• Hands-on experience working with enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments
• Must be based in the UK with the legal right to work in the UK

Desirables

• Player-coach mentality
• Value teamwork
• Emphasize perseverance

What the job involves

• Work with and guide top clients to successful adoption and maximization of their Reputation platform investment
• Act as the primary technical liaison between key customers' technical teams and program owners
• Ensure customers receive exceptional service and support
• Be the voice of the customer internally with all internal organizations within Reputation
• Tap into customer-centric thinking and become an extension of their business/technical teams
• Manage customer's live program technical components, including troubleshooting and leading functional changes required to maintain solution suitability
• Proactively manage issues, risks, and dependencies
• Share best practices and tools to help clients fully realize their investment in Reputation
• Support Quarterly Business Reviews by providing data and analysis
• Influence Reputation’s product roadmap with suggestions for improvements and new features