RRemoteville
Reputation logoReputation

Technical Account Manager

Skills
Computer ScienceBusiness IntelligenceBusiness Relationship ManagementBusiness ReviewsCustomer SatisfactionCustomer SuccessOrganization Skills
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong technical aptitude along with an ability to visualize and communicate complex technical architectures cleanly
  • Proven track record of creating and maintaining strong trust relationships with enterprise level customers
  • Dealing with technical users managing complex issues, alongside non-technical business owners executing on strategy
  • BA/BS degree in Computer Science or Engineering or equivalent work experience
  • 5+ years experience working as a professional services consultant, Customer Success Engineer, Technical Account Manager, Solutions Architect, or similar
  • PMP, Agile, Scrum and/or certification(s) a plus
  • Excellent communication, interpersonal, teamwork, and collaboration skills
  • Experience with partner and customer relationship management
  • Ability to write scripts, SQL and noSQL queries, API calls etc.
  • Strong organizational skills to include reporting on open issues, tracking decisions and managing communications internally and externally
  • Hands-on experience working with enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments
  • Must be based in the UK with the legal right to work in the UK

Nice to have

  • Player-coach mentality
  • Value teamwork
  • Emphasize perseverance

Day to day

  • Work with and guide top clients to successful adoption and maximization of their Reputation platform investment
  • Act as the primary technical liaison between key customers' technical teams and program owners
  • Ensure customers receive exceptional service and support
  • Be the voice of the customer internally with all internal organizations within Reputation
  • Tap into customer-centric thinking and become an extension of their business/technical teams
  • Manage customer's live program technical components, including troubleshooting and leading functional changes required to maintain solution suitability
  • Proactively manage issues, risks, and dependencies
  • Share best practices and tools to help clients fully realize their investment in Reputation
  • Support Quarterly Business Reviews by providing data and analysis
  • Influence Reputation’s product roadmap with suggestions for improvements and new features