Remote Technical Account Manager Job in San Francisco, CA Rippling

Who you are

• 3+ years of work experience in a customer-facing role at a SaaS company.
• Strong written and verbal communication skills required.
• Ability to build durable customer relationships and handle multiple tasks effectively.
• Highly adaptable and responsive to dynamic work situations.
• Passion for training both customers and internal teams on new systems.
• Proven track record in account management and an interest in working with technical and engineering teams.

Desirables

• SaaS experience
• PEO knowledge
• HRIS familiarity

What the job involves

• Build long-lasting customer relationships by managing a book of business.
• Provide white glove guidance during key customer events such as open enrollment and company-wide reorganizations.
• Drive customer adoption of key features and new products by offering strategic support and guidance.
• Triage critical customer issues to resolution ensuring a high level of service and support.
• Work cross-functionally with internal teams like support product and engineering to enhance customer satisfaction.