RemotevilleRemote Technical Account Manager Job in United States SailPoint
Technical Account Manager SailPoint
$90440 - $167960
Customer SuccessExternal SOralPost-SalesSybaseWeblogicWebsphereXML
Senior (5-8 years) -
United States
2680+ employees
Security
Role
Who you are
- Possesses 5+ years of technical software support experience in enterprise security environments
- Skilled in Windows and Unix platforms with familiarity in XML SQL and Java technologies
- Effective communicator adept at problem descriptions and maintaining rigorous detail
- Experience with identity management systems such as Sun Oracle or IBM is advantageous
- Educational background in Computer Science or Engineering considered a plus
- Willingness to travel as the role is based in Austin TX
Desirables
- Unix
- XML
- Java
- SQL
- WebLogic
- J2EE
What the job involves
- Serves as the primary technical point of contact for SailPoint’s top clients
- Works closely with senior support teams to manage customer’s issues and tickets
- Leads and coordinates escalation responses and problem resolution efforts
- Proactively guides clients on new product releases and adoption
- Regularly evaluates service delivery quality and conducts threat assessments
Company
Company mission
SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security.Company benefits
- Health and wellness coverage: Medical dental and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and AD&D
- Additional life coverage options: Supplemental life insurance
- Flexible spending accounts for health and dependent care
- Financial security: 401(k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental support: Paid parental leave
- Employee Assistance Program (EAP)
- Voluntary benefits: Legal Assistance Critical Illness and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Company values
- Innovation
- Security
- Empowerment
- Diversity
Company HQ
AustinFounders
Mark McClain (CEO)