RemotevilleRemote Technical Account Manager Job in United States Socure
Technical Account Manager Socure
$ -
Account ManagementAttention To DetailBusiness AnalysisBusiness Systems ImplementationCustomer SatisfactionData AnalyticsRelationship BuildingStatistical Data AnalysisTechnical Support
Mid-level (3-4 years) - Senior (5-8 years)
United States
The leading provider of digital identity verification and fraud solutions.
415+ employees
SecurityArtificial IntelligenceMachine LearningTechnology
Role
Who you are
- Bachelor’s degree or equivalent.
- 4-6 years in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar.
- Excellent written and verbal communication.
- Superb attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in SaaS implementations, application development integrations, service and support processes.
- Familiarity with APIs and API integration with various programming languages.
- Comfortable with 10-20% travel.
- Preferred: prior experience with financial services, sponsor banks, and financial regulations.
- Preferred: prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies.
- Preferred: experience with Data Science and statistical data analysis.
What the job involves
- The Technical Account Manager handles ongoing technical relationships and acts as the face of Socure during the post-sales customer journey.
- The Technical Account Manager handles anything from onboarding and implementation processes to renewals.
- They proactively monitor customer integrations to ensure optimal usage and showcase the value of additional services and products.
Company
Company mission
Socure is the leading platform for digital identity verification and trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 2,000 customers across the financial services, government, gaming, healthcare, telecom, and e-commerce industries, including four of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, the top online gaming operator, the top Buy Now, Pay Later (BNPL) providers, and over 250 of the largest fintechs.Company values
- Encouraging people to push boundaries
- Top-tier performance
- Innovation
- Ownership
- Shared expertise
- Diversity and inclusion