Remote Technical Account Manager Job in Florida, United States Splunk

Who you are

• Establish yourself as a trusted advisor providing profound expertise and insights on Splunk products to key clients
• Demonstrate competence in handling high-stake accounts using sophisticated skills in negotiation partnership and conflict resolution
• Engage effectively with a wide range of team members from IT administrators to C-level executives facilitating discussions that lead to actionable outcomes
• Display exceptional written and verbal communication skills ensuring clarity and precision in all interactions
• Commit to understanding others by employing active listening valuing diverse opinions and ideas to enhance decision-making
• Showcase strong customer-facing competencies inspiring confidence and fostering relationships that drive satisfaction and mentorship
• Possess a refined ability to take on sophisticated issues focusing on strategic resolution and operational effectiveness
• Effectively balance customer needs with organizational demands ensuring optimal alignment and resource allocation
• Lead customers through sophisticated changes and provide adept guidance ensuring smooth transitions and successful implementations
• Excellent oral and written communication with a focus on interacting effectively with technical and business collaborators
• Proven experience as a Technical Account Manager or similar role in a technology-focused environment
• Solid understanding of data platforms and large-scale data analytics solutions
• Demonstrated ability to lead and enhance customer relationships with a keen focus on achieving measurable business outcomes
• Excellent communication and interpersonal skills capable of working effectively with diverse collaborator groups including IT and executive teams
• Adept at problem-solving critical thinking and providing proactive solutions
• Experience with Splunk or similar data analysis and visualization tools
• Background in systems architecture or engineering particularly in sophisticated IT environments
• Familiarity with performance metrics and process improvement methodologies
• Significant experience in technical consulting and big-data analytics
• Demonstrable understanding of common enterprise applications
• Solid understanding of scripting languages (bash) application development (java python .NET) databases and analytical tools
• Significant software industry experience in any of the following IT systems enterprise or infrastructure management application development and management security and/or analytic
• Several years administering architecting troubleshooting engineering and using Splunk
• 5+ years Splunk implementation experience
• Splunk Cloud Architecture and Cloud Migration experience
• Splunk Cloud and Consultant Certified
• Strong SPL skills and Dashboard Creation experience a must
• Up to 20% travel may be required for customer facing activities

Desirables

• Splunk architecture
• Splunk Cloud
• Customer-centric
• Strategic thinking
• Problem-solving
• Adaptability
• Technical consulting

What the job involves

• Regularly evaluate the performance and efficiency of customer platforms recommending and implementing enhancements to ensure optimal operation
• Work closely with customers to design and refine their Splunk architecture ensuring it aligns with their business needs and scalability requirements
• Engage with customers to understand their business goals and operational challenges applying the value realization and success frameworks to identify and articulate how Splunk can drive value in customer specific contexts
• Lead thorough assessments to plot a clear path to value realization helping clients measure and achieve significant returns from their Splunk investment
• Provide ongoing consultation and strategic advice to help clients with their tailored value realization path ensuring continued success and satisfaction with their Splunk solutions
• Design and deliver training sessions tailored to customer needs ensuring they have the knowledge and skills required to effectively use their Splunk platform
• Act as the first point of contact for any technical issues coordinating across teams to expedite problem-solving and minimize downtime
• Regularly analyze customer feedback working with product and engineering teams to translate customer insights into actionable improvements for the Splunk platform
• Encourage and support innovation by finding opportunities for new features and functionalities within the customer's environment aligning with Splunk’s strategic technology roadmap to drive forward-thinking solutions
• Lead the resolution of Priority 1 (P1) support issues collaborating closely with technical support teams to ensure rapid resolution and minimize impact on customer operations.