Technical Account Manager
Skills
Business RequirementsConflict ResolutionCustomer Experience ManagementData AnalyticsInfrastructure ManagementResource AllocationSoftware Industry
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Establish yourself as a trusted advisor providing expertise on Splunk products.
- Demonstrate competence in handling high-stake accounts using negotiation partnership and conflict resolution skills.
- Engage effectively with team members from IT administrators to C-level executives facilitating actionable discussions.
- Display exceptional written and verbal communication skills.
- Commit to understanding others by employing active listening and valuing diverse opinions.
- Showcase strong customer-facing competencies fostering confidence and satisfaction.
- Possess the ability to take on sophisticated issues focusing on strategic resolution.
- Balance customer needs with organizational demands effectively.
- Lead customers through changes providing adept guidance.
- Proven experience as a Technical Account Manager in a technology-focused environment.
- Solid understanding of data platforms and large-scale data analytics solutions.
- Demonstrated ability to enhance customer relationships focusing on business outcomes.
- Excellent communication and interpersonal skills.
- Adept at problem-solving critical thinking and proactive solutions.
- Experience with Splunk or similar data analysis tools.
- Background in systems architecture or engineering.
- Familiarity with performance metrics and process improvement methodologies.
- Experience in technical consulting and big-data analytics.
- Understanding of common enterprise applications.
- Understanding of scripting languages bash application development java python .NET databases analytical tools.
- Software industry experience in IT systems enterprise or infrastructure management security or analytic.
- Several years of Splunk experience.
- Splunk Cloud Architecture and Cloud Migration experience.
- Strong SPL skills and Dashboard Creation experience.
- Up to 20% travel required.
Nice to have
- Strong customer-facing competencies
- Ability to balance customer needs with organizational demands
- Experience with performance metrics and process improvement
Day to day
- Regularly evaluate the performance and efficiency of customer platforms, recommending and implementing enhancements to ensure optimal operation
- Work closely with customers to design and refine their Splunk architecture, ensuring it aligns with their business needs and scalability requirements
- Engage with customers to understand their business goals and operational challenges, applying the value realization and success frameworks to identify and articulate how Splunk can drive value in customer specific contexts.