Remote Technical Account Manager Job in Pennsylvania, United States Splunk

Who you are

• Establish as a trusted advisor with profound Splunk product knowledge.
• Expertise in high-stake account management with skills in negotiation and partnership.
• Engage effectively across various stakeholder levels including IT and executive leadership.
• Possess excellent communication and active listening skills for effective problem-solving.
• Proven competence in handling sophisticated technical and strategic issues.
• Able to balance customer needs and organizational demands efficiently.
• Lead complex transitions offering relevant advice and guidance for smooth implementations.

Desirables

• Superb negotiation skills
• Proactive problem-solving
• Splunk-certified
• Familiarity with cloud solutions
• Strong SPL skills

What the job involves

• Regularly evaluate and enhance the performance of customer platforms for optimal efficiency.
• Provide expert architectural advice to align customer Splunk architecture with business scalability needs.
• Engage and understand customer business goals to apply tailored value realization and success frameworks.
• Lead assessments to chart value realization paths to maximize returns on Splunk investment.
• Provide continuous strategic advice to help clients secure and optimize their Splunk environment.
• Design customized training sessions to empower clients with the necessary Splunk platform skills.
• Act as a primary responder for technical issues coordinating solutions to minimize downtime.
• Analyze customer feedback and cooperate with product teams to refine Splunk features.

Application process

• Interview with HR
• Technical interview
• Final executive meeting