Remote Technical Account Manager Job in Salt Lake City, UT Talkdesk

Who you are

• 3+ years of experience in technical consulting, professional services, or technical troubleshooting in a SaaS environment
• Engaging personality with a consulting approach and ability to communicate technical concepts to varied audiences
• Passion for helping people solve problems and proven ability to understand changing technologies
• Excellent verbal and written communication skills in English and meticulous attention to detail
• Mature demeanor and positive attitude
• Ability to work cross-functionally in a fast-paced environment
• Travel requirement up to 20%
• Experience working with APIs preferred
• Salesforce and other CRM experience preferred
• CCaaS or contact center experience preferred

Desirables

• personable
• curious
• customer-oriented
• motivated by challenges
• enjoy learning
• consulting approach
• communicate concepts
• solve problems
• understand technologies
• positive attitude

What the job involves

• Serve as the primary technical point of contact for Talkdesk’s largest, most strategic customers
• Partner with internal teams such as Product and Support to ensure timely delivery of feature requests, bug fixes and support requests
• Understand customer use cases, summarize customer complaints, communicate best practices, and document requirements needed to address client needs
• Leverage strong technical acumen to identify opportunities and formulate dynamic technical solutions to unexpected situations
• Manage open issues/projects and maintain technical communication with customers
• Offer training to assigned customer teams
• Conduct engaging demos of feature enhancements for new and existing customers