Remote Technical Account Manager Job in San Francisco, CA Talkdesk

Who you are

• 3+ years of experience in technical consulting, professional services, or technical troubleshooting in a SaaS environment
• Ability to communicate technical concepts to people of all backgrounds and skill levels
• Proven ability to understand changing technologies
• Excellent verbal and written communication skills in English
• Meticulous attention to detail
• Mature demeanor and positive attitude
• Ability to work cross-functionally in a fast-paced environment
• Travel requirement: up to 20%
• Experience working with APIs preferred
• Salesforce and other CRM experience preferred
• CCaaS or contact center experience preferred

Desirables

• Personable
• Curious
• Customer-oriented
• Motivated by challenges
• Enjoy learning new technologies

What the job involves

• Serve as the primary technical point of contact for Talkdesk’s largest, most strategic customers
• Partner with internal teams such as Product and Support to assure timely delivery of feature requests, bug fixes and support requests
• Understand customer use cases, summarize customer complaints, communicate best practices, and document requirements needed to address client needs

Application process

• Serve as primary technical point of contact
• Partner with internal teams
• Understand and summarize customer complaints
• Leverage technical acumen
• Manage open issues/projects
• Offer training to assigned customer teams
• Conduct demos of feature enhancements