Remote Technical Account Manager Job in UK Zscaler

Who you are

• 3+ years experience in a customer-facing role, such as Technical Account Management, Professional Services, Solutions Engineering, or Advanced Technical Support.
• 2+ years of fundamental knowledge of two or more of the following:Firewalls, Proxies, Web Security Gateways, VPNs, SSL Inspection, etc.
• Strong ability to effectively communicate complex technical concepts to customer stakeholders, including IT administrators, compliance officers, and executive leadership.
• Strong technical acumen with the ability to align the customer’s business challenges to the Zscaler portfolio in order to meet the customer’s desired business outcomes.
• Ability to analyze customer data to gain key insights and develop an adoption strategy/risk mitigation plan tailored to the specific customer.

Desirables

• Good working knowledge of cloud platforms such as AWS, Azure, GCP.
• Ability to provide leadership (internal and customer facing) executive summaries and proven record of establishing rapport with all levels within the customers organization including C-suites.
• Ability to interpret security reports to provide actionable intelligence & security posture improvements to customers.

What the job involves

• Provide technical insight and leading practices for implementing and operationalizationing Zscaler solutions to solve complex customer problems. This expertise will be applied to solve high impact problems for customers.
• Provide customers with technical guidance for new solution capabilities, migrations, integrations, and expansions. Work directly with customers to develop customized technical strategies to meet their desired business outcomes.
• Identify technical risks to the customer’s adoption strategy and assist in the development of risk mitigation plans.