Technical Account Manager, Partnerships
Skills
Amdocs CRMContextCurlCustomer ExperienceCustomer SuccessPersonal BoundariesProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in technical account management implementation management solutions consulting professional services partner success customer success engineering or a similar customer-facing technical role
- Strong project and stakeholder management across multiple accounts or workstreams
- Comfortable discussing APIs webhooks authentication integration workflows support handoffs and technical troubleshooting with both technical and non-technical audiences
- Excellent written communication for partner updates customer-facing explanations and internal escalation notes
- Strong operational instincts around owners timelines risks decisions and systems of record
- Curious about partner and customer businesses
- Able to spot repeated patterns and turn them into scalable process or documentation
Nice to have
- Technical curiosity
- Customer-facing
- Operational mindset
- Pattern recognition
- Curious about business needs
Day to day
- Own the technical operating rhythm for a portfolio of reseller and partnership accounts.
- Coordinate across partner teams financial institution customers and internal teams so ownership next steps risks and timelines stay clear.
- Build reusable partner-facing and FI-facing enablement materials and turn recurring issues into durable improvements.
- Run partner status calls and internal planning conversations with clear decision and action trails.
- Escalate technical support scope and timeline risks early with evidence customer impact and recommended paths forward.