RemotevilleRemote Technical Account Manager - Zero Trust Job in UK Cloudflare
Technical Account Manager - Zero Trust Cloudflare
£ -
Account ManagementCsrsCustomer SatisfactionCustomer ServiceCustomer SuccessCustomer SupportTAMTechnical SupportTroubleshooting
Senior (5-8 years) -
UK
At Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet.
4550+ employees
Security
Open for applications
Role
Who you are
- Minimum of 8 years in customer-facing technical roles
- Proficiency in technical support and troubleshooting Zero Trust or equivalent technologies
- Strong understanding of network and application architectures
- Proven ability to collaborate effectively across multiple departments
- Passionate about customer success and adept in handling technical escalations
Desirables
- SASE knowledge
- Cloudflare ZTNA familiarity
What the job involves
- Own the entire post-contract support experience for key Zero Trust customers
- Serve as the primary technical contact and advocate for top-tier Enterprise customers
- Manage and document all technical support interactions to ensure a seamless experience
- Provide strategic and proactive recommendations tailored to customer's needs and technical roadmaps
- Coordinate with internal teams and stakeholders to enhance customer satisfaction and support outcomes.
Company
Company mission
Cloudflare empowers organizations to make their employees, applications, and networks faster and more secure while reducing complexity and cost. They aim to build a better Internet by providing innovative solutions to protect and accelerate any Internet application online without adding hardware or changing code.Company benefits
- Opportunity to work with cutting-edge technology
- Join a team with a mission to improve the Internet
- Be part of a diverse and inclusive work environment
Company values
- Innovation
- Security
- Diversity
- Inclusiveness