Remote Technical Analyst 1-Support Job in United States Oracle

Who you are

• Troubleshooting front-end applications
• Gathering information
• Using troubleshooting tools
• Shadowing end users
• Testing workflows
• Perform troubleshooting via backend methods
• Capturing log files
• Querying tables
• Updating database fields
• Updating/cycling servers
• Communicate verbally and in writing
• Documenting notes, activities, resolutions
• Collaborate with teams
• Prioritize work based on severity and urgency
• Work on on-call support
• Open to work in different shifts

Desirables

• Analytical skills
• Attention to detail
• Good communication skills

What the job involves

• Perform troubleshooting investigations and review front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally
• Interact with users daily
• Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers
• Communicate effectively verbally and in writing to clients and internal stakeholders
• Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
• Prioritize work-based on severity and urgency balancing client and business needs
• Collaborate among and across teams to ensure issues are addressed by the appropriate individuals
• Work on on-call support and open to work in different shifts

Application process

• Applications are accepted for at least three calendar days from the posting date or as long as the job remains posted