Remote Technical Analyst 2-Support Job in United States Oracle

Who you are

• Perform complex troubleshooting reviewing front-end applications
• Gather information, use tools, shadow end users, test workflows
• Perform troubleshooting via back-end methods
• Capture log files, query tables, update servers
• Prioritize work based on severity and urgency, balance client and business needs
• Collaborate across teams for complex issues
• Document notes, activities, resolutions, knowledge articles
• Facilitate resolution plans and ensure all perspectives are heard
• Delegate work, provide clear expectations, follow up to ensure progress
• Identify and adjust team priorities
• Lead by example, share knowledge and experiences with associates
• Create respectful work environment, advocate for team, recognize accomplishments
• Provide timely feedback, encourage success, ensure accountability
• Identify the right talent and build diverse, cohesive teams to fill skill gaps

Desirables

• Analytical skills
• Collaborate across teams
• Technical analysis
• Troubleshooting
• Technical support

What the job involves

• Provide functional and technical expertise with Cerner Millennium software
• Troubleshoot service requests, retest workflows, resolve client incidents
• Maintain frontend and backend applications, create documentation throughout an issue
• Capture log files, query tables, update database fields, update servers
• Prioritize work and provide exceptional service to team and customers

Application process

• Applications open for at least three days or as long as posted