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Veracity Insurance Solutions, LLC logoVeracity Insurance Solutions, LLC

Technical Application Support Specialist II

Skills
APIApplication SupportCustomer SupportIT IntegrationIncident ManagementJSONSystem Administration
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Information Systems Computer Science or a related field preferred or equivalent practical experience
  • 2+ years of experience in application support tier 2 support business systems support platform administration or a similar role
  • Experience troubleshooting system product configuration or release-related issues in a fast-paced environment
  • Strong ability to learn complex systems business processes and product logic quickly
  • Understanding of system dependencies process flows and the operational impact of configuration changes
  • Experience working with APIs and integrations including tools such as Postman to test endpoints and troubleshoot system interactions
  • Comfort working with technical details such as HTML JSON and system configurations
  • Experience coordinating with stakeholders product teams development teams and third-party vendors
  • Strong written and verbal communication skills with the ability to explain technical issues to technical and non-technical audiences
  • Demonstrated ability to independently investigate and resolve technical issues across systems
  • Strong attention to detail and accuracy in managing configuration changes

Nice to have

  • Detail-oriented
  • Technically proficient
  • Collaborative
  • Analytical
  • Independent

Day to day

  • Provide technical support to internal users by managing support requests and live chat inquiries while meeting SLA expectations
  • Troubleshoot application product API and configuration issues to identify root causes and resolve or escalate problems independently
  • Manage backend system configurations product settings and release updates to support platform stability performance and business needs
  • Coordinate platform and vendor releases validate changes and work with stakeholders Product Development and vendors to resolve issues